Frequently Asked Questions
Find quick answers to your questions about NEEWER photography and videography gear, shipping, and support.
What is the standard shipping time for NEEWER products?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy for electronics and camera gear?
We offer a 30-day return policy. Items must be in their original packaging and in new condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do NEEWER products come with a warranty?
Yes, most NEEWER products include a standard 12-month warranty covering manufacturing defects. You can also register your product on our website to extend your coverage.
Are NEEWER lights and accessories compatible with other major brands?
Most of our lighting equipment and rigs use industry-standard mounts, such as the Bowens mount or 1/4-inch screw threads, making them compatible with Canon, Nikon, Sony, and other major photographic brands.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.